Which? Approved
Solar Gateway Ltd is a Which? Trusted Trader
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals.
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Not just anyone can become a Which? Trusted Trader. The assessment process includes:
Credit report:
This is obtained to validate the financial health of a business who applies to be assessed.
Customer Satisfaction:
The Which? Trusted Traders endorsement team will check a selection of customer references from a trader’s most recent work.
Business procedures:
A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.
Interview and assessment:
Our standard assessment includes a face to face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.
Report:
Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.
Endorsed trader:
Having passed all these checks, the trader is now able to choose to join the scheme, agreeing to abide by the terms and conditions, code of conduct and pay the membership fees. They can now show their customers that they are an endorsed Which? Trusted trader.
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
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