Our aim is to significantly reduce our customer’s energy costs and protect them from sustained energy price rises.
We want our customers to be thrilled with our service and recommend Solar Gateway to others.
To achieve this standard we are members of the following:
Solar Gateway Ltd is a member of the Microgeneration Certification Scheme (MCS). MCS is a nationally recognised Quality Assurance scheme supported by the Department for Business, Energy & Industrial Strategy. This means Solar Gateway can only use MCS approved products and must follow a strict procedure when installing Solar Photovoltaic systems.
It is important that you get work done by competent people working for businesses who are committed to quality, safety and customer care. NAPIT certificated scheme members have demonstrated their competence, they hold the necessary insurances and have the right processes and procedures to assure compliance.
The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. We ensure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by HIES Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance providing consumers with a high level of protection.
HIES also believes that consumers should have FREE access to robust dispute resolution and therefore provides consumers with FREE Mediation, FREE Independent Inspections to assist with installation or product malfunctions (at HIES discretion) and FREE access to an independent Ombudsman to help resolve any issues that may arise.
Solar Gateway Ltd are approved by the Chartered Trading Standards Institute. The Trading Standards Consumer Codes approval scheme aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly – through the right to display the CTSI approved code logo – that code members can be trusted.